Privacy Policy
ekaia Store — Last updated: July 27, 2026
This Privacy Policy describes how Arvilous S.A. ("we," "us," or "our") collects, uses, and protects your personal data when you use the ekaia Store application and website (the "Service"). By using ekaia Store, you agree to the practices described below.
1. Scope
The Service is currently available exclusively in Haiti. This Privacy Policy applies to users located in Haiti using the Service to browse, order, and receive products within Haitian territory.
2. Data We Collect
• Identity and contact information: name, email address, phone number.
• Delivery and billing address, required to process your orders.
• Order information: products purchased, order history, amounts.
• Payment information: processed securely by our payment providers. We do not store full credit/debit card numbers.
• Technical data: device type, operating system, device identifiers, IP address, app usage data.
• Location (if you authorize it): to facilitate delivery and suggest nearby offers.
3. How We Use Your Data
• Create and manage your account.
• Process your orders, payments, and deliveries.
• Send you notifications related to your orders and account.
• Improve the Service, security, and user experience.
• Offer you deals, promotions, and recommendations (you may unsubscribe at any time).
• Comply with our legal obligations and prevent fraud.
4. Data Sharing
We do not sell your personal data. We may share it only with:
• Marketplace sellers, to process orders you place with them.
• Secure payment providers, to secure transactions.
• Delivery services, to deliver your packages within Haiti.
• Technical service providers we use (e.g., Google Firebase for notifications and authentication, analytics tools), subject to confidentiality obligations.
• Authorities, where required by law.
5. Data Retention
We retain your data for as long as your account is active or as necessary to provide the Service and comply with our legal obligations. You may request deletion of your account at any time (see Section 7).
6. Security
We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure.
7. Your Rights
You may access, correct, or delete your data at any time, or object to its use for marketing purposes. To exercise these rights, contact us at twiz.support@arvilous.com.
8. Children
ekaia Store is not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us to have it removed.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted with a new update date.
10. Contact
• Company: Arvilous S.A.
• Email: twiz.support@arvilous.com
• Address: 2, Bonnay Dugal, Cap-Haïtien, Haiti
• Country: Haiti